Product Description and Features:
- Zoho Desk Telephony provides best CRM Telephony Integration for managing your customer information and the communications with them.
Automatic SMS messages can be triggered to the customer on ticket creation using the Zoho Desk Integration.
Creates new tickets automatically in your CRM when a customer calls on your number
The history of all the inbound calls and outbound calls as well as the SMS is maintained and can be referred as and when required
Customized Fields can be created within the Zoho Desk against a ticket or a contact