Zoho CTI

Description

Do you own a Zoho CRM and want an easy way to call and send sms to your customer directly from the CRM? Want incoming call notifications in the CRM when a new lead or an existing customer calls you? We have a solution to your problems in the form of Zoho CTI which concerns Sales, Marketing and Service.

Business Communication IFTTT Flows for Zoho CTI

Best CRM Phone Integration

Zoho Telephony provides best CRM Telephony Integration for managing your customer information and the communications with them.

Create lead on receiving an SMS

The Zoho CRM SMS integration ensures that a new lead is created in the Zoho CTI every time you receive an SMS within CRM’s lead module.

Calls, SMS history

The history of all the inbound calls and outbound calls as well as the SMS is maintained and can be referred as and when required.

Customized SMSes

Customized drop down for SMS templates lets you customize the SMS to be sent, or you can also type an SMS yourself.

Call routing

When the customer calls your company, the call will be connected to an agent who is free. Once the lead is assigned to an agent, further calls from that customer can be mapped to the same agent