Description
Product Description and Features:
- Zoho Desk Telephony provides best CRM Telephony Integration for managing your customer information and the communications with them.
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Automatic SMS messages can be triggered to the customer on ticket creation using the Zoho Desk Integration.
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Creates new tickets automatically in your CRM when a customer calls on your number
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The history of all the inbound calls and outbound calls as well as the SMS is maintained and can be referred as and when required
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Customized Fields can be created within the Zoho Desk against a ticket or a contact
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