Own a Salesforce CRM? Do you still have to call and SMS the customers manually and then update the same in the CRM? What if you get these features in the CRM itself? The Salesforce CTI enables you all this on the click of a button.
Business Communication IFTTT Flows for Salesforce CTI
Best CRM Phone Integration
Salesforce Telephony provides best CRM Telephony Integration for managing your customer information and the communications with them.
Auto creation of leads/ tickets on incoming calls
The CRM Phone Integration enables your agent to create a new lead/ticket or update an existing one on an incoming call to the company.
Trigger Custom SMS
The CRM SMS integration trigger Customized SMSes on creation of new leads through call or an external website enquiry form.
Create a new lead on website enquiry
A new lead will be created into the Salesforce CRM when a customer fills the enquiry form on your website.
Call & SMS history
All calls and SMS history is maintained and can be stored in the CRM.