Language Barrier is the biggest barrier while communicating with one’s customer in a diverse country like India. Geo-Routing App detects the circle code of the caller (state within India) and based on his region, (state) connects the call to the agents mapped to that state. e.g: If a customer calls from Maharashtra we would directly forward the call to the set of Agents who handle Customers from Maharashtra.
Manage Customer Information
Recording information of your callers for future reference would be very easy. The application will capture caller number, connected Agent number, call date and time, call duration and call recordings in Google Sheet.
You can give your customer a better experience by connecting them to the agents who belong from the same state as they would better understand customer’s language and culture. This will reduce the communication gap if any due to language barrier.
Easy to Use and Compatible
You can operate this system from anywhere and at anytime.
Automatic Generation of Reports
Using built-in Google features, making Daily and Monthly reports have become easy. Also one can analyze data for further processes.