Freshdesk CTI


FreshDesk CTI provides all that you’d expect from a Computer Telephony Integration with any CRM!
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Do you own a Freshdesk CRM and want an easy way to call and send SMS to your customers directly from the CRM? Want incoming call notifications in the CRM when a customer calls you and create a new ticket or update an existing ticket? We have a solution to your problems in the form of Freshdesk CTI.

Business Communication IFTTT Flows for Freshdesk CTI


Best CRM Phone Integration

Freshdesk Telephony provides best CRM Telephony Integration for managing your customer information and the communications with them.

SMS Notification

Automatic SMS can be triggered to the customer on ticket creation using the Freshdesk Integration.

Ticket generation based on calls and 3rd party social sites

Create new tickets automatically in your CRM when a customer calls on your number using this Freshdesk Integration

Calls, SMS history

The history of all the inbound calls and outbound calls as well as the SMS sent is maintained and can be referred as and when required.

Customized Fields

Customized Fields can be created within the Freshdesk against a ticket or a contact and values for these fields can be captured within the incoming call notification popup.


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