With more than 1 billion active user surely each one from young generation is on whatsapp. Time has come to unlock new ways of customer communication. In the age of social media, customers are having plenty of choice. There arises the need for contacting prospective and existing customers on their favourite social media platform – WhatsApp. With UMS’ WhatsApp CRM Integration, you can now send WhatsApp messages to your customers straight from your CRM and have their records too. With our APIs you can set status update messages to your customer based on your workflows.
Various use cases can be developed around WhatsApp to integrate with CRM. Like Sending status Updates.(workflow update on whatsApp), Sending Ticket Status on WhatsApp and resolution (Customer Support and Ticketing on whatsApp) , Greeting newly generated leads, Creating new leads on receipt of whatsapp message. (lead nurturing on whatsApp) , Sending Birthday wishes (Customer Satisfaction on whatsApp), Sending feedback Message (Feed Back on WhatsApp). Providing notifications to your team based on CRM events (Sales Monitoring). All these actions will go a long way in customer satisfaction, People will love to be contacted on social media platform like WhatsApp. As they check these application more frequently than conventional messaging apps.
This will surely separate out your customer service & Sales from competition and help in adding and retaining customers. It also helps in brand building, in today’s tech savvy environment.
Various integrations like Zendesk WhatsApp, ZOHO CRM WhatsApp, Freshdesk WhatsApp, vTiger WhatsApp, Pipedrive WhatsApp, Pipelinedeals WhatsApp, WhatsApp Salesforce Integration, in short all major CRM integration with WhatsApp is possible.
Advantages of WhatsApp CRM integrations:
- Most efficient and widely used platform. With More than 1.3 billion active users whatsapp is used by all age groups. Further it is much easy to read than to read an Email.
- In addition to text message you can also send Images & Website Links.
- You can trigger automated events and reach out to customers on important events.
- You can also timely remind customers for your service renewal dates.
- Creates a Brand Image of your services/products as Social media platform have heavy influence on customers choice.
- Feedback taken on WhatsApp will give you more response. In fact delighted customers will give your services/products higher rating.
Please go through our product pages by clicking on the link below to know more about the WhatsApp Integrations. We also Build & Integrate AI Chatbots with various social media platforms like WhatsApp, Facebook, Telegram etc.
To know more on WhatsApp CRM Integration, Click Here.