Do you own a call centre or a firm with multiple departments? Do your customer calls need to be diverted through departments to reach a particular person? Virtual EPABX system is a cloud-based PBX system that can help divert calls to the desired agent by using extensions.
Business Communication IFTTT Flow for Inbound call Virtual EPABX
IF you get an inbound IVR call on your Virtual PBX Phone System from customer for multiple agent extensions THEN play options of multiple level extensions, connect the customer to the assigned agent and capture the call data in a Google Sheet