Why our Interactive Voice Response Software?
Works even on dumb phones
Your customers do not need a smartphone to avail your IVR services. Even a simple phone without an active internet connection will do the job.
Carry out surveys and Interviews over phone
You can carry out survey campaigns and even conduct interviews with our IVR software. All the responses of the participants are recorded in the simple to use Google Sheets.
Take and Manage appointments easily
We as an IVR Service Provider, give you an IVR Solution that can work as an appointment manager for you, taking and managing appointments, and doing further communication with your consultants and customers.
Taking Feedbacks from customers was never so easy
No more need for feedback forms. You can take feedback from your customers over IVR now. All the feedback from the customers will be stored in Google Sheets for future analysis.
Verify orders on eCommerce portals
Confirm orders placed on your eCommerce website by placing an IVR call to your customer.
Verify Cash collected by your agents
Great news if you let your customers pay by COD. Get updated in real-time whenever your agent collects payment from your customer by receiving an IVR call from your agent. The cash picked up gets updated real-time on Google Sheet. What’s more is a confirmation SMS is sent to customer with txn number.
Hear it from our Customers!
“The best part of working with UMS is the fact that they understand both business and technology. Hence we got a partner who understood our business requirement to help build a custom solution around our needs and technical constraints. The project was delivered in a timely manner, something we appreciate a lot.”