What do you get with our Call Routing Phone System?
Works on any phone
Works on any phone that your agent and customer has. Be it landline, or mobile phone without Internet or a smartphone.
Change your agent’s phone number easily
Is your agent not working from their usual place of work? All you have to do is change the agents number against the agent’s extension and your customer can be connected to your agent regardless of the agent’s location.
Tracking and Performance Monitoring
All the conversation between your agents and the customers get recorded for tracking and performance monitoring purposes.
Get reports and analytics of each conversation and the responses recorded by the system.
Advanced Call Routing Service
Our call routing services lets your customer calls be routed to agents based on the customer’s location or the customer’s preferred language or based on who is pre-assigned to the customer
Integrated with Google Sheets
The EPABX system is integrated with your Google Sheets current workflow. There’s no need for yet another system!
Hear it from our Customers!
“We wanted a customized Cloud telephony -CRM integration solution and this is something that UMS Tech Labs does really well. UMS Tech Labs service is excellent in terms of speed and ease of resolving an issue. I must say that you guys truly go extra mile to resolve your customer’s issue. Thanks for your support.”