What do you get with our Call Center Management Software?
No more wasting time waiting for agents to be free. Automatically route customers to the available agent. Supports Circle code based call routing Supports sequential / equal distribution
The call center monitoring software allows you to record calls for performance monitoring , tracking and training purposes and can be accessed anytime.
Track and respond to MISSED CALLS
Choose how you want to respond to missed calls from customers.
Get notified at the right time
We understand that every call or missed call is important for you. Get notified for every incoming call and every missed call.Captures call history in CRM
All the calls and SMSes can be automated through just one click of a button. No need to type numbers and SMSes everytime.
The customer is informed about the various extensions and based on the customer’s selection, the call is automatically forwarded to the agent corresponding to the extension.
Hear it from our Customers!
“UMS Tech Labs has been great to work with – very efficient and professional in its services. Right from understanding the exact needs to pro-actively following up till the completion of the project, UMS Tech Labs scores on all fronts. A competitive advantage we intend to keep with us. Highly recommended.”