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Design Your IF This Then That Flow

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FAQs

IFTTT stands for IF THIS THEN THAT. It’s a way of thinking about any communication that you want to streamline. You can use it design your own workflow and pay only for the price as per your requirement

  1. In case you’re taking a Calls/ SMS/ Email package from us, then FUP doesn’t apply else it’ll be applicable to the respective service that you’ve not taken from UMS.
  2. If you are using a third party Calls/ SMS/ Email provider service and want UMS to integrate our solution with them, then we will bill you only for our cloud-based solution and not for call/SMS charges. In this case, our per day API hit (call/SMS) limit for our solution is 100 API hits per day by default. Additional API hits will be @ 15p + Tax per API hit or else we can move you to a higher plan with more API hits; Please contact our sales team.

A virtual number is a number that UMS can give you which is not associated directly with a telephony line. It’s required for setting up an IVR, routing the calls to a group of agents/executives with in you sales/support team, recording your calls, triggering automated survey/feedback calls, logging missed calls, conducting interviews in case of inbound calls etc

Computer telephony integration (CTI) enables computers to interact with telephones and is used to improve agents’ productivity. Using this, Cloud Telephony System can be integrated with your CRM and you get features like Incoming call notification, Click to Call, Call History, Click to SMS, SMS history within your CRM.

There are 2 legs involved: first leg from virtual number to the agent and second leg from virtual number to the customer.  

There is 1 leg involved in an inbound call which is from virtual number on which your customer calls to the agent.

  1. In India, calls cannot be made to DND numbers from a Virtual Number as per TRAI guidelines by default. But in case of genuine (transactional) reason to call a DND number, please contact us.
  2. For rest of the countries, the regulation changes as per the country. Please contact us if you want to make calls to DND numbers elsewhere

For the deployment of some of the products, our team’s manual efforts become a must and in such cases, we may have a nominal setup fee which typically includes professional training, basic customization, coordination and installation inside of your system

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