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IFTTT stands for IF THIS THEN THAT. It’s a way of thinking about any communication that you want to streamline. You can use it design your own workflow and pay only for the price as per your requirement
A virtual number is a number that UMS can give you which is not associated directly with a telephony line. It’s required for setting up an IVR, routing the calls to a group of agents/executives with in you sales/support team, recording your calls, triggering automated survey/feedback calls, logging missed calls, conducting interviews in case of inbound calls etc
Computer telephony integration (CTI) enables computers to interact with telephones and is used to improve agents’ productivity. Using this, Cloud Telephony System can be integrated with your CRM and you get features like Incoming call notification, Click to Call, Call History, Click to SMS, SMS history within your CRM.
There are 2 legs involved: first leg from virtual number to the agent and second leg from virtual number to the customer.
There is 1 leg involved in an inbound call which is from virtual number on which your customer calls to the agent.
For the deployment of some of the products, our team’s manual efforts become a must and in such cases, we may have a nominal setup fee which typically includes professional training, basic customization, coordination and installation inside of your system