UMS Tech Labs’ WhatsApp Bot Service provides you WhatsApp Chat Integration so that conversation with your customers is handled by the AI bot having negligible human intervention and your customer won’t even know that it’s a Bot
Business Communication IFTTT Flows for AI Chat Bot
IF a customers starts interaction with the chatbot Then the Chatbot Intelligently takes all the customer requirements/ complaints (just like a human agent) would have and updates it in the CRM/ Google sheets and push an IVR call to the customer or connect the customer to an agent.
IF a customer starts interaction with Chatbot for appointment Then the Chatbot Intelligently captures his response in the appointment scheduler application and schedules appointment for him in Google Calendar
IF a customer starts interaction with chatbot and wants to know his Order/Complaint status Then return him the Order/Complaint status.
IF you miss a call on Android Phone Then chatbot interacts with the person whose call was missed and captures his requirement in Google sheet/CRM.
Automatically respond to your customers anytime
The artificially intelligent Chat bot has all the context and will be trained to automatically respond to customer without waiting for manual inputs.
One tool to achieve so much
You can take orders on chatbots, integrate chatbot with feedback management systems and also schedule appointments on WhatsApp.
Capture and Convert more clients
Impress all your potential customers by replying almost instantaneously. You can easily capture customer requirements and take feedback on WhatsApp Chatbots.
Reach out to your customer on their favourite Social Media platforms
Reply to your customers in Real Time by integrating the Chatbot with WhatsApp, Facebook, Telegram, Slack etc. Your customer is not required to download any other application.
Integrable with CRM
With the integration of chatbot with CRM, You can automatically create a lead in your CRM when a new user is chatting with the Chatbot. Also all the WhatsApp chat history will be available in the CRM under WhatsApp History section. Hence effectively Chatbot can act as your first line agent.
WhatsApp Live Chat Anytime, Anywhere
Chatbot will be active 24/7. Chat bots integration with CRM and cloud telephony will ensure that you get connected with your customer anytime, anywhere. It also ensures that all the data is available for required follow ups to the customer
Clear, Transparent, Pay for your customized solution pricing
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