Do you own a Zendesk CRM to provide support to your customers? Ever thought if you could accept and make calls to customers directly to and from your CRM itself? We have a solution, the Zendesk CTI which enables making calls and SMSes to your customers on a click from the CRM and also get the details of all incoming and outgoing calls and SMSes.
Business Communication IFTTT Flows for Zendesk CTI
IF you receive an inbound call from the customer in Zendesk CTI THEN a popup notification is shown in the CRM and the CRM/Google Apps Integration captures the call data into the Google Sheet/CRM & create a new ticket/ update an existing ticket
IF an agent clicks on click to call button in the Zendesk CTI THEN the CRM dialler triggers the call automatically from the agent’s phone and the CRM/Google Apps Integration captures call data in the Google Sheet/CRM.
IF an agent clicks on click to SMS button in the Zendesk CTI THEN SMS is sent to the customer and CRM/Google Apps Integration captures SMS data in the Google Sheet/CRM.
IF you get an SMS from the customer THEN a new lead is created in the CRM
Best CRM Phone Integration
Zendesk Telephony provides best CRM Telephony Integration for managing your customer information and the communications with them.
Auto creation of tickets on incoming calls
The CRM Phone Integration enables your agent to create a new ticket or update an existing one on an incoming call to the company.
All notifications and records at one place
Get all the notifications from both the platforms at one place. Notifications in the form of popup or email, also all calls and SMS history is maintained